Living in a constant environment of people, it is very difficult to imagine life without communication. It is so deeply rooted in all spheres of social activity that without it a person simply could not live fully. But what is communication? What is meant by this concept? How are communication and human activities interrelated in general? What is its role in a professional environment? All these questions are very important for understanding the psychology of people and how they interact with each other in society.
Communication is incredibly important to people. It is a special form of interaction between two or more people, the essence of which is the exchange of information, experience and emotions. In this case, the parties to communication act as equal partners who, moving together in one direction, achieve the intended goals. It is thanks to him that the process of socialization of a person in society, his self-development, the formation of new ideas, views, thoughts, individual and social experience takes place.
Communication and activity connection
Communication, as one of the main human needs, is closely related to his activities. Some psychologists, especially foreign ones, believe that communication and activity are opposite concepts. When considering this issue, it is necessary to take into account different approaches to determining this relationship.
Representatives of Russian psychology put forward the theory of the unity of communication and human activity. Such conclusions were drawn from the belief that human communication is a living and real relationship between individuals. They, in turn, are always born on the subject of something, for some reason or because of some activity of this or that person. This means that their communication is mediated by the presence of some kind of common occupation, which means that the communication itself is part of the entire active process.
There is a third point of view, the adherents of which say that human activity and human communication are not elements of one whole, but rather varieties of each other. According to this theory, communication is a special kind of human activity.
Despite these differences, all three opinions share common points. They confirm the close and inextricable connection between communication and activity as such and believe that they should be analyzed only in the context of each other.
Communication and communication
The importance of communication is difficult to describe in words. It is needed everywhere: in everyday life, in social activities, at work. The success of the entire undertaking sometimes depends on the degree of its effectiveness. If communication is well-built, the likelihood of conflict and uncomfortable situations between people is minimized.
However, communication and communication are not the same thing. Often these concepts are used interchangeably, although if you delve into their very essence, it becomes clear that there are differences between them. Communication is any interaction of two components, the main function of which is the exchange of information. If we consider communication as a flow of information, then we can say that communication is a way of communication. However, in the broadest sense of the word, this is a complex multifunctional process, as a result of which there is not only the exchange of information data, but also the influence of one person on another.
Forms of communication
The task of communication and communication in its narrow sense is to establish interaction and further joint activities. People realize their communication needs in both written and oral forms. Traditional forms of oral communication include conversation, public speaking, presentation, negotiation, meeting, business conversation.
Written forms of communication include correspondence, essays, letters, including electronic ones, reports, documentation, essays and many other varieties. Each of the above forms of communication has its own characteristics and characteristics, which make it possible to determine in which cases it is better to use one or another communication form.
Everything that a person does while in the process of communication has a certain communication meaning. Words, intonation, speed of speech, posture, gait, posture, gestures, facial expressions and many other things merge together and are perceived by people as something indivisible. However, psychology distinguishes between verbal and non-verbal means of communication, because their impact on people’s perception of information is different.
Verbal means of communication include directly human speech, words used, types of grammatical structures, style of speech, literary techniques. As a rule, verbal means are more direct.
The group of non-verbal communication tools is much more diverse and interesting. It consists of the following components:
- The position of the body in space.
- Visual contact.
- Extra-linguistic factors (tone of voice, rate of speech, intonation, pauses).
Balance between verbal and non-verbal
Communication as a means of communication is not a perfect balance between verbal and non-verbal components. Words, as a rule, carry only a small part of what people really want to convey. Non-verbal signs are of great value. The results of numerous studies have shown that more than 50% of information is conveyed directly by postures, gestures, gaze, movements, 38% falls on the tone of voice, and only 7% – directly on words.
All communication is a single semantic concept, in which words are the content of the message, and all non-verbal signals are its context.
Communication and professional environment
The role of communication in professional activities is especially great. Thanks to him, people can exchange ideas, opinions, influence each other. It allows you to improve in the chosen field of activity. Communication between business people, its rules and norms is nothing more than a result that has been developed by practice and experience.
Successful business communication contributes to an increase in the efficiency of a particular organization, as well as the emergence of new ideas and the improvement of old ones. In addition, it is through communication that experience is transferred from the older generation of workers to the younger.
Business communication is based on: discussion of important issues, settlement of disputes and conflicts, discussion of plans, decision-making. In this type, the moral and moral side of the issue occupies a special place. Both managers and subordinates must be aware of all the rules and regulations of business communication. After all, it is significantly different from the usual. Ethically correct communication in any professional environment contributes to the growth of development rates, team building, achievement of goals and high results.
Professional communication is presented in both horizontal and vertical types. The boss-subordinate model refers to vertical communication, while the colleague-to-colleague model refers to horizontal communication. Every day, in hundreds and thousands of organizations, many people communicate with each other in the workplace.
Culture, respect, business approach – these are the basics of communication in a professional environment. In addition, there are a number of other principles that should be adhered to when communicating in business circles:
- Interpersonal – the personality as such significantly influences communication and its results.
- Multidimensionality – taking into account all communication components, both verbal and non-verbal, in aggregate.
- Purposefulness – taking into account the possible presence of not one, but several goals for participants in business communication.
- Continuity – communication continues, even if nothing is verbally conveyed, on a non-verbal level. It is important to note at this point that even silence can be part of communication, especially in the business world.
Psychology of professional communication
In the business sphere, there are a number of unwritten rules and norms that dictate how to behave correctly in a given situation and how to communicate correctly with colleagues and bosses. Business communication will be successful if its representatives are honest, decent, fair and responsible.
It should be borne in mind that often business communication is far from neutral. Very often you can find interaction that looks more like a struggle or competition. This happens because the psychological aspect and personal relationships are always integrated into professional communication.
Communication is important, necessary and inevitable. Successful communication requires certain skills, abilities and knowledge, especially in a professional environment. But if you master the basic rules and use them, then you can achieve great heights both in the business world and in everyday life.